FAQ

Shipping is fulfilled with United Parcel Service (UPS) or United States Postal Service (USPS) for a $10 per order fee.

Shipping and delivery for bulk orders are arranged during the design process. Additional fees apply for bulk order shipping and delivery depending on the size of the order. For bulk orders, please contact the Design Services team.

Due to the custom nature of our business, returns are not an option at this time. If you have questions or concerns about your order, please contact Customer Service.

If you have an idea for a customized order, we are happy to work with you to bring you idea to life. Our design services team will help support you through this process. Please contact Design Services with your idea(s) or call us at (315) 342-4912 to make an appointment with a designer.

Our Design Services team is here to help support you through the custom ordering process. We will assist you in design creation, product selection, and pricing. Please contact Design Services with your idea(s) or call us at (315) 342-4912 to make an appointment with a designer.